Performance Management at Bolt’s Convenience Stores Essay

bow area The case throws light on performance management in planetary and performance estimation in a specific Indian context, its linkages with versatile new(prenominal) HR systems in an organisation and the mixed issues and challenges attached with it. The case is especially suitable for understanding multitude management in small physical compositions and organizations in emerging markets. memorize level/applicability This case has been act and tested in the classroom view with management students pursuing a mark graduate diploma in pipeline management (PGDBM). The case has been administered to students in Chennai job School, Chennai in their core course gentle resource management (first year PGDBM) and to south year students specializing in HR in their course Performance management and requital management in G D Goenka World Institute, Sohna.Case overview The case is set up in the southern part of India in a retailing organization which grew from a small reta il store cater to the daily needs of the student friendship to a four store retail store (Bolts). Mr Andrew (Head, HR), introduced performance management and appraisal at Bolts. Since the appraisal was inter cerebrate with sundry(a) other HR systems like motivation, compensation, schooling and development and promotions, it generated a lot of inflaming among the employees. After implementation of performance appraisal, the organization seems to experience one problem afterward another. There were complaints from customers, followed by a regularize of challenges such as discontented employees, unprofessional behavior, low motivation in the organization and loss of profit.Expected learning outcomes clear and analyze the performance management in general and performance appraisal in a specific Indian context, its linkages with various other HR systems in organization and the various issues and challenges attached with it. Understand people management in small organizations and organizations in emerging markets. Assess and identify HR practitioners problems in studying SMEs HR related problems in an Indian context.